FAQs

1. where do you ship?

we ship all across Canada via Canada Post and offer FREE shipping for orders over $150.

 

2. when will my product be delivered?

we make our products on order to ensure quality. expected production time is approximately 2-5 days from order (depending on the drying time) and shipping time will vary based on the Canada Post shipping option selected at checkout. Local Deliveries can take up to 2-3 business days.

3. feeding guidelines

supervision is recommended when feeding our chews. Provide fresh drinking water for your pet. To maximize the benefits of our Chews and Meals, rehydrate with cold water or cold bone broth for at least 5 minute. Be aware of your dog's eating habits and their allergies prior to feeding. Note: for Chews, refer to the product description for the recommended feeding guideline by weight of the dog.

4. picky-eater scale (0-3)

0 - highly likely to be unsuccessful with picky eaters. We recommend requesting for a sample before committing to a bag.

1 - picky-eaters might take it if it's mixed in a bowl with other food. Will most likely not take it as a treat.

2 - might take it as a treat depending on the picky-eater but not considered a high-value treat

3 - will take it as a high value treat

5. storage instructions

our all-natural products are preservative and additive free. Each bag includes a silica desiccant to prevent oxidation and keep products dry. At room temperature, most products have a shelf-life of 1-month.

Salmon Bites, Salmon Skin, "Yak" Cheese and Whole Prey have a shelf-life of 1-week.

Store our products away from direct sunlight for 1 month or in the freezer for an indefinite storage life.

6. return policy

we honor a 100% refund policy with all of our product line ups. If you are unsatisfied with the product quality, please email us at info@doggohearts.com and we can work with you for product returns. (Return shipping costs and processing fee of $5.00 will apply)

7. cancellation policy

we honor a 100% refund less a processing fee of $5.00 for all cancellations as long as the order is not shipped out yet. The processing fee is attributed to the payment and order processing fees that our payment and online store platform charges us

8. how do I earn more Doggo Points?

  • 50 points: post a IG story that shows our product and tag us @doggoheartstoronto (max 2 stories/week)
  • 100 points: post a photo that shows our product on your IG feed and tag us @doggoheartstoronto (max 1 post/week)
  • (Bonus) 1000 points: if we like your photo, we will ask for your permission to share it on our IG feed or to use your photo on our website.

send us your Account Name via DM after posting a story or a photo and we will apply the points within 24 hours.

9. my dog is extremely picky. Which product is not recommended for picky eaters?

We recommend avoiding the following items if your dog is extremely picky. Please ask for a sample if you're unsure!

    • "yak" cheese 
    • chicken feet
    • duck feet
    • chicken wingtip
    • goat tripe
    • kangaroo
    • pork heart
    • pure rabbit

We have the Picky Eater's collection which can be found on the main page. You can never go wrong with the following choices:

    • duck hearts
    • chicken breast
    • duck jerky
    • lamb nuggets
    • chicken neck
    • freeze-dried duck hearts
    • freeze-dried duck necks