FAQ RuffLand Orders

Please read before placing your Ruffland order!

  • We place monthly orders (usually with 6 pre ordered crates) to RuffLand to fulfill our RuffLand orders. Once the wholesale order is placed, the kennels/accessories will take approximately 12-16 weeks to arrive at our facility in Coquitlam, BC. Please email us or check the Google Sheet to find out when the next wholesale order will be placed
  • New orders will typically take up to 12-14 weeks but please note that it may take longer depending on Ruffland’s manufacturing
  • Please check the Google Sheet to find out which kennels/accessories are available for immediate purchase. Extras are highlighted in yellow.
  • Shipping options are available all across Canada by Canada Post, UPS or Purolator.
  • Ruffland Kennels are exempt from our Free Shipping & Subsidized Flat Rate offers.
  • RuffLand Accessories are part of the Free Shipping (+$150) & Subsidized Flat Rate ($10 flat for +$79) offers
  • Pick up options are available at check out. If you're unable to see the pick-up options, please email us at info@doggohearts.com
  • Harassments and violent language are not tolerated. DoggoHearts has every right to cancel an order if we feel that a customer’s behaviour is abusive and threatening. Ordering a Ruffland Kennel requires a lot of patience. Please keep in mind that we’re an Authorized Dealer, not a manufacturer of the kennels.

What colour will I receive if I select “Special Colour of the Month”?

The Special Colour of the Month is based on the colour announced by RuffLand and available on RuffLand’s website at the time we place the order. The colour shown in the product photo is for reference only and may not be the colour you receive. Please email us to discuss this option.

Order Cancellation policy

If your order has not yet been placed with Ruffland Kennel, we will honour a 100% refund minus a processing fee of 8% of the order amount or a minimum of $50, whichever is greater. Once an order has been placed with Ruffland Kennel, cancellation and refunds are no longer eligible.

The processing fee is attributed to the payment and order processing fees that our payment and online store platform charges us. For refund policy, please check out the FAQ page for more details